How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. Please be advised that both Ezoffice123.com and the supplier reserve the right to refuse a return or exchange until the circumstances of the request have been verified.

• Please email info@ez123.com to request a refund and we will contact you in regards to the matter at hand. 
• We will send you detailed instructions on when and where the items will be picked up and shipped back. 
• Include in your package a signed letter stating the reason for your return and the original receipt.

Return Stipulations

• Merchandise that has been used or altered will not be accepted for return or exchange. 
• Merchandise that the customer has damaged whether intentionally or accident will not be accepted.
• Change of color preferences will not be accepted unless customer assumes cost to return item to manufacturer and assumes restocking charges.
• Change of heart exceptions will not be granted. If you purchased the item knowing the dimensions of the product and decide you want a larger unit after the time of purchase, customer will assume 35% restocking fee and transportation costs to return item to supplier. Please be advised that we reserve the right to refuse resizing requests unless otherwise stipulated.

Restocking Fee

All items are subject to a 35% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

Exchanges are only accepted with prior approval from the supplier or manufacturer. All exchanges are subject to restocking fee unless otherwise stipulated and return shipping fees. Exceptions can be made for extenuating circumstances. Please contact customer service to discuss.

Notice from the Staff

If your item is damaged when received or has quality issue, notify us and we will work with you to get it resolved. Please check your order before the carrier leaves your home or business and notify us immedietly and take photos of the damage. If you choose to return the item for any other reason (buyer's remorse), you will need to pay the return shipping, a 35% restocking fee will be charged, and the shipping company won't refund the original shipping. This also applies to items listed as free shipping (that we pay the shipping on - the shipping we paid will be deducted from the return amount). The return must be done within 30 days of original purchase. The items must arrive in resellable condition in the original packaging. Items do not meet these requirements will be refused. We will refund the remaining payment once item is received. 

Ezoffice123.com strives to make certain that your order arrives safely in a timely and efficient manner. We utilize a host of different logistic solutions throughout Canada and The United States. Deliveries within Canada have an estimated turnaround of between 5 to 10 business days and are location specific.

 

For all shipments within the continental United States, we utilize a host of various freight carriers. Depending on your region and contents of your order we may utilize the most time efficiently and cost-effective carrier available to us at the time of your order.

 

For UPS, FedEx or DHL deliveries, your merchandise will be brought to the front doorstep of your building, unless the shipment is a dock to dock delivery. For deliveries requiring carrying items upstairs, we require prior notice and additional fees will apply for inside delivery or limited access deliveries. For deliveries requiring a tailgate, we also require prior notice and additional fees do apply. Both Tailgate and inside delivery services are available and will require additional costs unless stipulated in your order.
 

For items that are too large to ship via UPS or FedEx Small Pack, we will use a LTL freight company of our choice to get you your items, meaning your furniture will be delivered to your delivery dock. If there is no delivery dock at your business or home office, you will be responsible for taking the furniture off the delivery truck. In most cases, we will add the option for a liftgate to the delivery as an added convenience. This is subject to an additional charge. Inside delivery services for these larger items is available for an additional charge. Inside delivery is an optional accessorial service that will incur an additional charge. If we are not informed of the requirement to bring in the items and the delivery company executes the task, then these additional charges will be sent to the consignee of the order. These optional charges will not be shown once you add products to your shopping cart, and you will be required to contact customer service.

 

Please Take Note that any and all accessorial charges will be forwarded to the consignee, purchaser or end user if not otherwise agreed upon prior to the sale. We are only responsible for the delivery to your curbside unless otherwise requested subject to additional charges.
 

For large orders requiring inside delivery, we strongly suggest you call us at 1-877-342-1166 to discuss your needs so we can apply all appropriate cost adjustments.

 

For items requiring installation services, we will utilize standard installation companies within your vicinity and charges will be added to your order unless otherwise stipulated.

 

Standard shipping times for items vary from 5 to 10 business days for Canadian locations and 10 -15 business days for USA based orders or orders originating in the united states and being shipped to Canada and is dependent on the location of your business and the schedule of the logistics company. For items originating from outside of North America, shipping times can range from 6-12 weeks depending on the origin of the items, transit time and customs clearance.

 

Standard delays are to be expected for items shipping into Canada or The United States due to Customs regulations.

 

We do not ship to any P.O Boxes or any public storage facilities or locations that are not business or personal in nature.

 

Please take note that EZOffice123.com cannot and will not be held liable for delivery delays outside the control of the logistic carriers, companies, brokers we use to fulfill your orders. EZOffice123 strives to use only the best companies to deliver your orders, however, we are not in control of the decisions they make, or when they decide to deliver if there is a delay; Common delays can occur due to inclement weather, Transit lane congestion, logistic supply flows, Transit accidents and labor disputes. Rest assured EZOffice123 will do whatever is within our power to make certain to keep on top of your orders status and bring about a swift resolution.

 

Pick-up Requests:

 

EZoffice123.com works with a host of logistics carriers throughout Canada and the United States of America. Often if requested, we can arrange for your purchase to be held at a carrier's terminal for local pickup by you. Through our use of both FedEx and UPS services, your item can be picked up nationwide through their terminal hub network. Just contact us directly if you would like to exercise this option and we will locate the nearest terminal to you.

 

For certain orders where your location maybe close to the supplier of your item, we can arrange pick-up right from their distribution center. Please contact us to make arrangements.

 

Damaged Merchandise:

 

Once you receive your order, we ask that you inspect it thoroughly prior to signing any of the corresponding paperwork that the carrier will submit to you. Accidents do happen and damage is sometimes overlooked or not discovered until the packaging is removed at the later time. We ask that you inspect all boxes or crates and mark on the waybill any and all damages you notice. As well, taking pictures is highly advisable: We would require that you report any damage and submit pictures you have immediately to us so that we may resolve the issue.

 

Please be advised:

 

1) All damage whether discovered during the delivery process or during the unpackaging process must be reported to EZOffice123.com whether by Telephone or email.

 

2) The damage must be accompanied by actual pictures that support the claims of the damage. High-Resolution pictures are highly advisable as well as pictures of the product still in the packaging.

 

3) All returns once authorized must be packaged in the original package that came in. (It is advisable to keep all the packaging with you until the unit is completely assembled)

 

 

Failure to comply with these stipulations null invoice return policy

Ezoffice123 takes additional measures to insure your items arrive safely and utilize only the best logistic companies that are available. We often take out additional freight coverage on your item at our expense so that you can rest assured if anything does go wrong, you are covered. If you have any additional questions or comments, please free to contact us at sales@ezoffice123.com or click here to be redirected to our contact us page